I hate SOPHAS also!!!
They never gonna listen to your complain until you send your complaining mail 100 times!
They never gonna update your status until it is almost toooooooo late..I sent my TOEFL score as early as november 2012, but until this Feburary I keep receiving mails from my schools asking for my scores!
I wrote many mails asking for help in order to have my status updated, and only receive their feedback just on time to update those files--right before the application deadline!
I couldn't complain more,,I just had enough..to think that one day if I tend to apply for a doctoral degree of public health is a torture!