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You will work alongside a team of highly skilled engineers delivering World-Class customer support for our market leading products. Riverbed prides itself on delivering an exceptional customer experience; come and join a team that’s proud of its high level of Customer Satisfaction. The primary responsibility for the Escalation Engineer is to manage technical issues for our clients. Thorough understanding of the customers environment and the ability to provide expert advice and advanced troubleshooting problem resolution steps are essential. Many of the problem scenarios require trace