So, the program has a Director of Graduate Admissions and Director of Graduate Studies. The website says to contact the D of GS for a specific question about the program. I e-mailed that person (my question was more specific than my earlier example), but received a response from the D of GA. The response was very generic--basically copy-paste from the website aside from two lines that answered my question in a discouraging way. I received a much more helpful response from another program, however.