It seems like the person who called may have annoyed the manager with those questions, but at least it explains the variety of answers people have been getting, and gives a more convincing argument than I've seen previously that it actually is pointless for us to call. And, if these people are just being paid by NSF to sit around and deal with our phone calls, it seems like NSF probably doesn't care how often we call or how rude we are to the employees there. My impression was that the caller just wanted to be direct and make sure they were clear in what they were asking - it doesn't seem like they intended to get any more information out of the people there, but rather just clarify where the information is coming from. (I could be wrong, but I thought "self-entitled smarmy prick" seemed a touch extreme). I appreciated reading this, as it has convinced me not to believe every rumor coming out of the call center. Of course I had tried not to believe it all, but this helps me resist the urge...
Zarniwoop3 does make an excellent point about the absurdity of having a call center just for us... Hopefully most of those people have other responsibilities for most of the rest of the year. Maybe they get to eat pizza and drink beer while they're doing this, so working the call center is like mini-vacay. Maybe they wear Hawaiian shirts as well. (I don't know where I'm going with this, but the image popped into my head so I felt like sharing.)
Good luck waiting to all! While I'm posting, I'll go ahead and say 1:47 PM Thursday, and... 103 pages.