Just to throw in, I worked temp for six months after college, before getting accepted to 6 out of 7 grad schools I applied to, including an Ivy. The job market can be very rough for humanities majors, so reserve your judgment on temp employees. They may not be polite on the phone, which sucks and all, but seriously, does anyone who calls actually think they're going to get an answer any quicker? Admit it, y'all are just trying to take your frustration out on someone, and find the call center employees an appropriate target. We're all already in a career field (academics) that has a hard time understanding the rest of the world... don't make yourselves sound ruder than you really are.