@emilywantstogetin,
Well, there is actually something you can do, but likely not of any immediate benefit to you. I would write a series of letters to the chain of responsibility of that office, from the office supervisor straight on down the line to the university president, explaining just how unprofessional and unacceptable it is to have put you in that situation. While some of then will probably scoff at it, university presidents/deans don't like hearing those kinds of things, especially when they involve another school in whose eyes they now look incompetent.
They keep on doing these things, saying nothing you can do about it, and get away with it, until... someone puts a stop to it.
You never know, might or might not do any good anyway, but I'd do it (I'm loathe to let stuff like that slip by, esp. if personally affects me), and then maybe the next applicant won't find themselves in this situation. Just my two cents anyway.