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Speech@Baylor Online Concern

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I applied to Baylor's online program, and received a phone call a few days later regarding the state I live in in regards to Baylor's program. I called the number back received no answer. That same person emailed me to sign up for a webinar. I registered, and received no follow up link to log in to the webinar. I emailed admissions a couple of more times and received no answer. Has anyone else experienced this? I know we are in the middle of a pandemic, but I feel answering an email or phone call shouldn't be that difficult. 

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