Transcript problems

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I don't know what it is about the scanned copy of my transcript, but at 100%-size it is unreadable. This doesn't seem to have anything to do with the resolution, since by zooming in to 150%-170%, it looks perfectly fine and is clearly readable. In any case, I received an e-mail today from one of the schools to which I applied asking me to fix it since it is 'unreadable'. I tried a few things--put it in color, upped the resolution--but at 100% it is still too small. I honestly can't enhance it anymore without the file going over the 15 MB limit. After uploading this copy, I added the note that one need only zoom in a bit for it to be perfectly legible. (I really hope this didn't come off as condescending). 

 

Any advice? Has anyone else had similar problems with supporting materials? A transcript scan at 100% just isn't big enough to be read on a computer screen...or at least this has been my experience...