My mistake?

[clevernamehere]

I wound up having to pay for my scores twice because apparently when I ordered my score reports my subject test was "not yet available" (I ordered them on Nov. 1 and they were released later that week). My friend had called to make sure that this woulnd't be the case and the woman assured her that she could go ahead and order early and they would send the subject scores when they became available. Did anyone else have this problem? What is ETS's official policy on this?