Perhaps. I go to a pretty big school and usually our advisers are peer advisers meaning they are other students. The culture is usually pretty casual too, my professors usually sign emails with first names. I don't know the whole story, like whether or not the professor introduced herself and if so, what title was used. I just work with a lot of first year students and I know an intimidating experience, albeit for their own good, can really scare them from asking for help again. My main point was suggesting to let students know the proper protocol in a way that wouldn't prevent them from seeking assistance in the future.