I'm sorry you had that experience! I must say my regional manager (for Europe-Rachel Holskin) has been quite incredible and patient with me. I can't imagine how many calls/emails she must be getting everyday this time of year but she's always very pleasant! Don't worry about it, I'm sure it was nothing personal and given how many applicants there are, I doubt the regional manager even remembers it! Just hang in there and hope for good news