I had a University lose half my application--specifically my GRE's and transcripts. They sent me a letter after decisions were made to tell me that I had submitted an incomplete application. I called them to ask them what was missing, they told me my GRE's and transcripts, I responded saying that I had receipts proving that I had submitted them. The coordinator said that I didn't send it. I asked for the phone number of the graduate school, I called them, they had a record of my GRE's and transcripts, the graduate school apologized profusely and then contacted the coordinator of the program i applied to--she said that they would not reconsider my application because decisions had been made. Finally, I emailed the director of the graduate program I was applying to (he was faculty, the coordinator was the secretary). I told him what had happened and the steps I had taken. He hadn't heard a word about this, though the coordinator told me she would talk to him. They reconsidered my application and made me an offer, but were not able to provide me with funding--they had given it all away. At least they refunded my application fee, and if I ever choose to apply for any program at this school, I won't have to pay an application fee. Long story short, I went home and received an email from UMD with a much better offer than what I would have received from the other school.