Yes! It's because you signed up with your personal email apparently. I did the same thing and still don't understand what exactly I did but I called tech support (503-725-4357) and they walked me through it. They said it happens all the time ? Do you find their website to be confusing/not very helpful? I do. I also reached out to an msw advisor and he rudely told me I had to be patient which I thought was interesting considering they only give two weeks to accept offers. I'm wondering if this isnt indicative of the type of services/support PSU will offer?