Thanks krahill! Ya, I talked to the people, and from what I could understand they were terribly sorry. They apologized profusely, when I told them how much distress this had caused me. They said this was an isolated incident, and they have never had anything happen like this before.
For everyone else, they said they are still making decisions, and hope to have them ready by the end of the month (today!), or atleast by the end of this week.