Tell me what you guys make of this situation with one of my prospective schools...
On my electronic application dossier, they acknowledged receipt of my two LORs shortly after they had been submitted by my referees. A couple of weeks later, they acknowledged receipt of a third LOR. That didn't sound right, because I'd only requested letters from two referees. Also, while I've heard of the professor the third letter was supposedly from (he's from my undergrad institution, in a discipline related to the program to which I'm applying), I've never met him in my life.
Right away, I emailed asking them to look into it because I believed that letter must have been meant for another student's file. They wrote back thanking me for my message and apologising for the confusion, saying that they would adjust my file accordingly. I checked a couple of days later, and that letter was still on my file. Not only that, but there was now yet another note on there, stating that an LOR from this same professor had been updated to my file. So now I supposedly had four letters: two from my actual referees, and two from this other professor I've never met.
What does it all mean? Technical glitch, or something else? What I'm most concerned about is, if other students' documents are being added to my file, where are my documents ending up?